Cancellation Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Florine Köppen, Edertalstraße 35, 35108 Allendorf, Tel. 06452/574155, Email: shop@tuchpost.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. You can also electronically complete and submit the model withdrawal form or another unambiguous declaration on our website www.byflorine.de. If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g. by email).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form
and send it back.)
To:
Florine Köppen
Edertalstraße 35
35108 Allendorf
Germany
Email: shop@tuchpost.de
I/we(*) hereby revoke the contract concluded by me/us(*)
about the purchase of the following goods(*) / the provision of the following service(*):
Ordered on (*) / received on (*) _______________________________
Name of the consumer(s)
Address of the consumer(s)
______________ _____________________________________________________
Date Signature of the consumer(s) (only if notification is on paper)
(*) Delete as appropriate